Frequently Asked Questions

  1. What is A4Desk Flash Video Player?

    A4Desk Flash Video Player is a user-friendly advanced Flash video player software that creates Flash video players quickly and easily, without any programming skills or additional flash software.

  2. Do I need a PayPal account if I choose PayPal to pay for the software/service?

    You do not need a PayPal account as PayPal also accepts credit or debit cards.
    When you reach PayPal from our registration page,
    please take note to the option "Don't have a PayPal account" towards the bottom of the right pane.
    Clicking on that link would lead you to the form to enter your debit or credit card details.

    (Note: You may be shown a different language version of this page, depending on your browser settings but the context is similar)

    paypal account is not required for payment

  3. Do I need any programming knowledge?

    A4Desk Flash Video Player is very easy to use. It helps you to create a Flash video player for insert to website without any programming background. Simply start the video player template wizard; select your Flash video player template and then import your video file for auto conversion. You can then use the software's built-in embed tool to generate HTML code automatically, and embed your personalized Flash video player into a website.

  4. Who should use A4Desk Flash Video Player software?

    A4Desk Flash Video Player is for both amateur and anyone else who wants to create a Flash video player without any flash programming knowledge.

  5. How is Flash different from HTML?

    Flash allows you to be more creative with your website. Using Flash enables you to add animation and sounds to your websites. Having the ability to add more dynamic elements to your website increases your website's appeal, by looking more professional and attractive to Internet users.

  6. I have problem in uploading to my server, it reports 11004 error code?

    This may be your ftp information is incorrect, please check with your web hosting company.
    For 11004 error code, it should be you type in http:// or ftp:// in Ftp Host field, please remove the http:// or ftp://.
    The server should look like or

  7. Do I need to purchase Adobe Flash in order to use A4Desk Flash Video Player templates?

    A4Desk Flash Video Player templates can be edited without coding. So if you do not already have Adobe Flash package, you can still edit settings of the Flash video players using the A4Desk Flash Video Player software.

  8. Do I need any other software to use A4Desk Flash Video Player?

    You will only need the Adobe Flash Player plug-in in order to view the Flash video properly. If you can already view the demo video on YouTube, then you have flash plug-in installed already.

  9. How do I get Flash player if I don't have one?

    For Internet Explorer and Mozilla Firefox users, it will prompts you automatically to install Adobe Flash Player. Simply follow the on-screen instructions for installation.
    If you are using other browsers, you can get one from Adobe's website. click here

  10. How do I know if I have installed Adobe Flash Player?

    You can check with your Flash player versions by following this link:

  11. How do I purchase a A4Desk Flash Video Player template / How can I remove the demo button?

    Please go to our registration page to place an order. After registering A4Desk Flash Video Player software suite, an instant download link and a license key will be sent to your email a/c. Please follow install instructions in the order mail to upgrade to registered version.

  12. Why some of my video players still show the "Demo" button and watermark, although I have purchased A4 Desk Flash Video Player?

    Please make sure template you are using is included in the package you bought. You can refer to the Registration page for more details.

    If the project was edited by trial version before, simply select "files-->update player in project" in the main menu so that the demo button will be removed. For further steps, you may refer to our user guide:

  13. How to embed the Flash video player to my webpage?

    After you have created your own Flash video player, please click the "Publish" button and publish to a folder on your computer. A HTML page will be created automatically with the Flash video player embedded. You can edit the HTML page by any HTML editor and upload to your server.

  14. I saw a grey border frame with the message "Click to activate and use this control" when I roll my mouse over my Flash video player. How to remove them from my Flash video player?

    You can use our free tool, A4 Flash Easy Coder, which fix this problem instantly and automatically:

  15. Is A4Desk Flash Video Player compatible with Frontpage or Dreamweaver?

    A4Desk Flash Video Player's video player file is in SWF format, and it can only be edit using A4Desk Flash Video Player software. You can use Frontpage or Dreamweaver to edit the HTML page content which the Flash map was embedded in.

  16. Does A4Desk Flash Video Player support the Mac OS?

    The A4Desk Flash Video Player is Windows software only. However, the published files are readable in any browsers from Windows, Mac OS or Linux which supports the latest Adobe Flash player.

  17. What video formats does A4Desk Flash Video Player support?

    supported video formats

  18. Why the video not playing smoothly after uploaded to web server?

    As playing video online required a certain level of bandwidth, if your connection is slow or the video file is in large size, you may easily run out of buffer.

  19. Why the video is not clear even convert using the best quality options?

    The flash video is a compressed format, it is to play online and share with others. The output flv file size is relatively smaller than the original video. Therefore, the quality cannot compare with original video.

  20. How can I add more than one A4Desk Flash Video Player to my webpage?

    Please visit our user guide for further details.

  21. How can I re-download the registered software after formatting my computer?

    Please request your download link again using our order tracking form at

  22. I am a user of A4Desk / A4DeskPro Flash Website Builder. How can I link the video player to my Flash site?

    You can link the video player to the Flash site using a link within the content text area or as a link in menu item.

    Please take a look at the examples:
    - A4Desk sample site
    - A4DeskPro sample site

    Steps on how to link the video player to the Flash site:

    For A4Desk user, please click here for more details.
    For A4DeskPro user, please click here for more details.

  23. How can I add a YouTube video to the video player?

    You can retrieve the URL of FLV file from YouTube using FLV Retriever, and click "Add Remote Video" icon to paste the URL.

    Please take a look at our example, where the video is retrieved from

  24. How can I add a video player to my blog?

    You can upload the following published files to the server:

    Then paste the following embed code under HTML view of your blog, and replace with your own domain:

    <object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000"
    width="400" height="300">
    <param name="allowScriptAccess" value="sameDomain" />
    <param name="movie" value="" />
    <param name="quality" value="high" />
    <param name="base" value="" />
    <param name="allowfullscreen" value="true" />
    <param name="menu" value="false" />
    <embed src="" base="" menu="false"
    width="400" height="300" quality="high" allowfullscreen="true"
    allowscriptaccess="sameDomain" type="application/x-shockwave-flash"
    pluginspage="" />

  25. Why my video player doesn't load movies in Windows IIS server?

    Some Windows servers do not add the .flv extension to the MIME type by default, please follow the steps below to add or contact your web hosting company regarding this issue.

    Adding .flv MIME type in IIS

    1) Select the site to configure in IIS, right click and select "Properties"
    2) Under HTTP Headers Tab, select "File Types" under the MIME Map section and select "New Type"
    3) Type ".flv" as the associated extension and "video/x-flv" as the content type.
    4) Select "OK" and FLV file type is now supported.

  26. My Question is not listed...

    We are always looking to improve our service, so if your question is not listed here, make sure you Contact Us, so that we can provide you a valuable answer to all required questions.